Business problem
Many teams in this sector use separate tools for communication, files, tasks, proposals, billing and customer follow-up. This creates duplicated work and weak operational visibility.
IXXO Hub for Retail & E-commerce
Retail and e-commerce teams can manage customer records, support tickets, online orders, invoice payments, product and service checkout, IXXO Cart, Shopify and WooCommerce integrations, POS add-ons and portal communication.
How IXXO Hub helps
IXXO Hub connects customer support, orders, portal payments, checkout, POS and commerce integrations inside one operating system so the business can manage work, communication and customer-facing actions from one place.
Relevant modules
CRM, Customer Portal, Projects, Tasks, Sales Flow, DocuFlow, Form Flow, Schedule Hub, Reporting and Payments.
Workflow example
A new enquiry is captured in CRM, scheduled through Schedule Hub, converted into a proposal, supported by documents and forms, assigned to tasks, invoiced through Sales Flow and followed through the customer portal.
Benefits
- Less tool switching
- Clear customer history
- Better task ownership
- Structured document and approval workflows
- Portal-based customer communication
Suggested setup
Start with CRM, Customer Portal, Tasks, Sales Flow and Schedule Hub. Add DocuFlow, Form Flow, invoice recognition or integrations depending on the operational process.
Discuss your Retail & E-commerce workflow
Book a walkthrough to map IXXO Hub to your daily operations.
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